Terms ofService

Who we are

Coco Bocca is a creative wedding studio based in Brighton, England, United Kingdom.

These terms are governed by the law of England and Wales.

You can reach us at hello@cocobocca.com.

Using this website

• You may use the site for your own, non-commercial purposes: finding out about us, enquiring and booking.
• Please do not misuse it: no automated submissions, no attempts to break in and no copying of the content for other uses.
• We try to keep the site accurate and available, but we may change or withdraw content at any time and cannot promise it will always be free of errors or interruptions.

Enquiries and the Good-Fit Call

The Good-Fit Call is free and without obligation on either side. It is a conversation to see whether we are the right fit; it is not advice to rely on in place of a written engagement, and it does not commit us to take on your wedding.

If you need to move or cancel the call, please give us at least 24 hours' notice, using the link in your confirmation e-mail or by e-mailing us.

Online bookings

• A booking is made when you confirm it on the site and we have sent you the confirmation e-mail. It is placed in our calendar at the same time.
• Strategy Sessions are for Heads in the Clouds clients and need the access code we gave you. Each session you book counts towards the sessions included in your package.
• Group Planning Sessions: a seat is reserved when you book. We then contact you to arrange payment, and we may release the seat if payment is not made in reasonable time before the session.
• You can cancel a booking with the link in your confirmation e-mail. Please give at least 24 hours' notice; a session missed or cancelled with less notice may count as taken, unless we agree otherwise.
• We may need to move a booking, for example if we are ill. We will tell you as soon as we can and offer another time.
• No card details are taken on this site. Payment for anything that is not free is arranged with you directly.

Our services, prices and payment

• The services on the site are described in outline. Before we start work we agree the scope, timeline and price with you in writing, usually by e-mail or a short agreement. That agreement, together with these terms, forms our contract.
• Prices are in pounds sterling and include VAT where it applies. The prices shown for on-the-day coordination and full-service production are starting points: a custom quote is confirmed after your Good-Fit Call, based on guest count, venue, location and logistics.
• Payment terms, deposits and instalments are set out in your agreement. A deposit secures your date and is non-refundable except as described below or where the law says otherwise.
• The Field Guide is a digital download sold for a one-off price. It is licensed to you for your own wedding; please do not share or resell it.

Your right to cancel

If you are a consumer and you engage us at a distance, for example by e-mail or through this site, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day the contract is made to cancel it without giving a reason. If you ask us to start work during those 14 days and then cancel, you pay for the work done up to that point.

For digital content such as the Field Guide, you lose the right to cancel once the download starts; we ask for your express agreement to this before sending the file.

To cancel, e-mail us. We refund within 14 days of your cancellation, by the method you paid with.

Cancelling or changing your plans later

Weddings move. If you cancel our services after the 14-day period, you pay for the work done and any costs we have committed to on your behalf; the rest of any payment is refunded. Your agreement may set out a schedule for this. If your date changes, we will do our best to move with you; if we cannot, this counts as a cancellation.

If we have to cancel

If we cannot deliver a service for reasons within our control, we refund everything you have paid for the part not delivered and help you find a replacement where we can. We are not liable for events outside our reasonable control, such as severe weather, illness, strikes or a venue failing, but we will do everything reasonable to help.

What you can expect from us, and what we are responsible for

• We provide our services with reasonable care and skill, as the Consumer Rights Act 2015 requires.
• We guide, coordinate and produce. The contracts for your venue, suppliers and other services are between you and them, unless we say otherwise in writing, and we are not responsible for their performance.
• We are responsible for losses you suffer that are a foreseeable result of our breaking this contract or failing to use reasonable care. We are not responsible for losses that were not foreseeable, or for business losses.
• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
• Unless the law says otherwise, our total liability to you under a contract is limited to the fees you have paid us under it.

What we ask of you

• Give us accurate, timely information and decisions, and tell us about anything that could affect your day.
• Treat our team, and the suppliers we introduce you to, with respect.
• Keep your access code and booking links private.

Intellectual property

The text, photographs, design and templates on this site and in our materials belong to us or our licensors. You may not copy or reuse them without our permission, except as needed to use the services you have paid for. Plans and documents we create for you are for your wedding; we keep the right to use our own methods and templates with other couples, and we only show your wedding in our portfolio with your agreement.

Privacy

How we handle your personal data is set out in our Privacy Policy and Cookie Policy.

Problems and disputes

If something goes wrong, tell us first at hello@cocobocca.com; we aim to sort it out quickly and fairly.

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings there. If you live in the EU, you keep the protection of the mandatory consumer laws of your own country and may bring a claim in your own courts.

Changes to these terms

We may update these terms. The version on this page on the day you book or engage us is the one that applies to that contract.